Contact and support
For help with an order, sign in and contact the shop through your order. For account, website, rider or business questions, contact the Basildon Delivery team here.
For order problems, missing or faulty items, returns, replacements, cancellations, refunds, delivery questions, or messages for a shop.
Log in or create an account. The shop is the seller and receives the verified order-linked ticket first.
Use this if you cannot log in, cannot access an account, or need help getting back into the platform.
Tell us the email address on the account and what goes wrong when you try to sign in.
For broken pages, account faults, checkout/payment page errors, or other software problems. Do not use this for a product return or order refund.
Include what page you were on, what you clicked, and any error message you saw.
For local shops that want to join, need onboarding information, or have a business/platform question.
Tell us the shop name, postcode, and the best way to contact you.
For riders who want to join, have an activation/document question, or need help with rider account access.
Tell us whether you already have a rider login or invite link.
For general questions about Basildon Delivery, local coverage, the pilot, or platform contact.
Give us the useful details and we will route it to the right person.
Basildon Delivery contact
This form goes directly to the Basildon Delivery team for account, website and general platform enquiries. For products, returns, replacements, cancellations, refunds or another order issue, log in and open an order-linked ticket for the shop.