Contact and support
Order issues now live in the customer support system. Guest contact is available only for account access, platform, rider, shop/business, and general Basildon Delivery enquiries.
For order problems, missing items, payment/refund follow-up, delivery questions, or messages for a shop.
Log in or create an account so the right shop gets a verified support ticket with the order history attached.
Use this if you cannot log in, cannot access an account, or need help getting back into the platform.
Tell us the email address on the account and what goes wrong when you try to sign in.
For broken pages, checkout/payment page errors, or platform problems that are not a normal shop/order message.
Include what page you were on, what you clicked, and any error message you saw.
For local shops that want to join, need onboarding information, or have a business/platform question.
Tell us the shop name, postcode, and the best way to contact you.
For riders who want to join, have an activation/document question, or need help with rider account access.
Tell us whether you already have a rider login or invite link.
For general questions about Basildon Delivery, local coverage, the pilot, or platform contact.
Give us the useful details and we will route it to the right person.
Basildon Delivery contact
This form goes to Basildon Delivery/admin. It is not a guest message to a shop. For shop or order support, log in and open a support ticket.